If you change your mind about your piece of jewelry, Wholistic Jewels will happily refund or offer a gift card to the full amount (minus shipping costs) within the first 14 days of receiving your piece. To organize a return, please email us at firstname.lastname@example.org to obtain a return authorization number. Wholistic Jewels will not accept any pieces when:
- A piece is not returned in its original condition: has been worn, scratched, damaged or is not in its original packaging.
- If the piece is earrings, due to sanitary reasons we cannot accept returns on earrings
- If the piece is custom or made to order
- If the item is returned outside of the timeframe stated above
- Strictly no refunds on Afterpay, however, can receive a gift card
- Strictly no cancelation of orders that are pre-order
- No refunds on sale products.
In the rare case that breakage occurs, due to a manufacturing fault within the first 8 months of purchase, the piece will be covered under our warranty and Wholistic Jewels will happily repair the item or offer a gift card to the full amount paid and return it free of charge. The customer will also receive a 3 month extended warranty on the repaired item. If damage has occurred due to personal wear & tear, mishandling or not caring for the treasure as per our instructions, it will not be covered under our warranty. Please view our Care Guide to see how to care for your piece.
Custom and Other Charges
Custom and clearance fees are charged in addition to international shipping costs. These charges differ by country and Wholistic Jewels is not liable for any customs or clearance charges you incur. We are unable to process a refund for your order if you refuse payment of any incurred customs fees. If your parcel is returned to us due to a non-payment of custom or clearance fees and you request the order to be re-shipped, Wholistic Jewels will charge you postage.
Wholistic Jewels is not responsible for addresses that are entered incorrectly, so please ensure you check all entered information at checkout.
Wholistic Jewels is not responsible for parcels that are lost or damaged in transit.
Wholistic Jewels will only reimburse shipping on a faulty item up to $25 AUD.
Wholistic Jewels holds the right to charge a restocking fee of up to 20% if for some reason the order is canceled.